Privacy Policy
This Privacy Policy explains how InkCraft Studio processes personal data in connection with its print studio services, including photo and art printing, test print review, file preflight, and local delivery or collection within Singapore.
How We Use Data
We use personal data to respond to inquiries, review submitted files, prepare quotes, confirm print specifications, manage test print and final production steps, arrange payment, coordinate collection or local delivery, maintain records, support customer service, protect against misuse, and meet legal obligations. Technical data is also used to keep the website functioning and to understand basic site performance.
Service Providers
We may share personal data with service providers that support website hosting, file handling, payment processing, delivery coordination, and other operational functions. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data to public authorities, regulators, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is necessary to prevent fraud, address security issues, or support a legal claim.
Data We Collect
We may collect contact details, order and payment information, uploaded image files, print specifications, consultation notes, delivery or collection details, and technical data such as device, browser, and usage information. Where a file is submitted for review, we may also process resolution, format, and profile-related information needed for basic preflight checks.
How We Collect Data
We receive data directly from you when you use the contact form, send email, upload files, request a quote, approve production, or arrange collection or delivery. We also collect certain information automatically through website logs, cookies, and similar technologies, and we may receive operational information from payment or delivery providers involved in fulfilling an order.
Cookie Types
Our site may use essential cookies to support core functions, preference cookies to remember selected settings, and analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent, depending on their purpose and the time needed to keep them active.
Cookie Controls
You may manage cookies through your browser controls and, where available, through any on-site preference tools. Disabling non-essential cookies may limit analytics, form convenience, or other features that rely on them, but it should not prevent basic browsing of the site.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to some uses based on our legitimate interests, and you may withdraw consent where processing relies on consent.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We will review the request, confirm whether any exceptions apply, and respond within a reasonable period under applicable law.
Data Retention
Order records, communication history, and production files are retained for a practical period needed to manage the transaction, handle follow-up questions, and meet legal or tax requirements. When data is no longer required, we delete it, anonymise it, or restrict it so it is no longer used for active operations.
Policy Changes
The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication if appropriate.